John Deere, Moline, Illinois, announced at the end of July the launch and availability of a new digital tool for fleet management. The Operations Center PRO Service is designed to deliver new support capabilities for both connected and non-connected machines across John Deere’s agriculture, turf, construction and forestry equipment portfolio.
New and enhanced features include the ability to install software when replacing electronic components or controllers, also known as reprogramming. The increased functionality of Operations Center PRO Service also replaces John Deere Customer Service ADVISOR™, which will be phased out over the next year.
In addition to equipment owners, a local service provider can also use Operations Center PRO Service. With a John Deere equipment owner’s permission, independent providers can gain access to diagnostic and repair information to support the equipment owner’s needs.
The new Operations Center PRO Service delivers digital repair content filtered by year and model number, providing users with additional relevant machine information to help troubleshoot, diagnose and repair their equipment. It’s designed to be intuitive and deliver actionable support in real-time.
Specific features now brought together in a single customer interface include:
- Machine health insights and diagnostic trouble codes
- PIN-specific machine content, including manuals
- Software reprogramming for John Deere controllers
- Diagnostic Readings
- Diagnostic Recordings
- Interactive diagnostic tests
- Calibrations
For more information, visit your local John Deere dealer.